We believe that any job we perform should be reasonably expected to last for 3 years or 36,000 Miles. All of our technicians keep up to date with the relevant training to make sure your vehicle is in the most capable hands.
At Wilhelm Automotive we provide a premium service and stand behind it. Having a car break down can be stressful and we want to help take that kind of pressure away from you. By offering the best warranty, we promise not just to repair the failure free of charge but to have the customers experience us taking care of the concern and taking their stress away as well.
Nation Wide Limited Warranty
This is the only warranty given to the Customer named on the invoice by Wilhelm Automotive. For the services set out in the attached work order.
- The Company provides a warranty for the work performed and parts supplied by the Company under this work order under normal use and service of the vehicle for the earlier of 36 months from the date of the work or 36,000 Miles (unless noted otherwise) in addition to the mileage noted when the vehicle was delivered to the Company for the service.
- During the warranty term and subject to coverage by the warranty, the Company will remedy the problem (including repair or replacement of parts as the Company decides is appropriate and necessary) at no cost to the Customer. The Customer will deliver the vehicle to the Company’s business during business hours. The Company will provide the required warranty service promptly, subject to availability of parts and work schedules. In all cases the repair performed under warranty shall be made a priority.
Limitations and Exclusions
This warranty does not cover:
- repairs, towing or replacement vehicle rental expenses incurred without prior consultation with Wilhelm Automotive, claims for accommodation and related expenses, loss of wages or of business, or any other claims, damages, or expenses made by the Customer or any other person.
- parts provided by the Customer or provided by an insurance company or extended warranty company at the Customer’s request.
- repairs or replacements made necessary by misuse, abuse, negligence, unforeseen events or any cause other than normal use and service of the vehicle.
- This limited Warranty constitutes the entire agreement of the parties and will not be changed or discharged except in writing by both the Customer and the President of the Company.
- claims for damage to property, personal injury, death, or other losses made by the Customer or any other person based on events relating to the parts or service provided by the Company, the vehicle, or use of the vehicle.
Please Call us anytime you believe you may have a warranty concern. Customer satisfaction has always been a huge priority for our business. We want to be clear with what you are getting and why you are getting it.
Warranty Terms on Non-Standard Parts:
- If Non-Standard parts are used, there is no parts and labor warranty.
- Used or rebuilt engines and transmissions we pass along whatever warranty is given to us by our suppliers.
- Warranty covers parts and labor. No service charges or labor will be charged on any part warranty.
- Road hazard warranty covers tires for which the road hazard policy was purchased. If a supplier offers us road hazard on a tire that the customer did not purchase coverage for, we shall mount and balance it for free as a matter of goodwill.
The purpose of this document is to clearly state our commitment to our customers and the use of quality parts and workmanship at all times. We will decline to perform a substandard service as we would prefer to explain the cost of quality then have to make excuses for lack of it.