Arizona Auto Repair

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5

Being a retired aircraft mechanic, I have extremely high standards and am very picky, but I have to give these guys an A+. I waited a few weeks before writing this review to ensure the fixes on my car didn't reveal any latent defects that would surface a few weeks later. They did not so here goes: Dave. As manager of this shop, I want to thank you AND your excellent crew for the excellent work you've done on my 98 Trans Am.. Specifically, both the work you did to correct my routh idle, and the job you did when you replaced my cracked radiator. Since the radiator was out to be replaced, I also requested a flush, and then YOU called me to tell me that the hoses were showing signs of rubber rot (I had noticed that myself, and thought that despite the expense, now would be the best time since the hoses were partially disconnected anyway).. You also told me that the chemicals in the flush had properties that would protect the metal. I didn't realize what other hidden properties the chemicals had, because ever since that flush, my temperature guage consistently runs between 1/4, and 1/3 even in stop and go traffic, and even with the temperature now in the 90s. Prior to the flush, it typically hovered around the 1/2 mark in the same traffic conditions, EVEN THIS PAST WINTER! I've had 2 prior flushes and NEVER had those kind of results. As for your other job (cleaning out carbon deposits inside my engine), my car idles sweet and literally pins me back in my seat when I give my baby full throttle. You guys are the best and will be seeing me whenever I need help with both my car, and my wife's car (a 2000 VW Passat). To anyone wondering where to take your vehicle where you'll take it back in NOTIBLY better condition, rather than be "taken" by some other shop or dealership that only have "nice people" (you wouldn't believe how many 5 star ratings I see based only on smiles and "they kept me informed"). QUALITY and RESULTS, not smiles and phone calls, are the metrics for success when it comes to your vehicle. So consider Wilhelm Automotive in Surprise, AZ as your vehicle's doctor and surgeons. But at the end of the day, it's really the shop manager and his/her crew that make or break the shop's reputation. So I'll give you this rhyme as your shop's motto: I finally found a shop with high standards like mine. So hopefully you'll be here for a very long time! :-) THANK YOU! Eric

5

The service is amazing! I have never been to a automotive shop and received the assistance I could trust until now. Nancy took the time to answer all of my questions and concerns as well as providing excellent customer service. As a single mother and satisfied customer I recommend Wilhelm! Thank you!

5

Unfortunately, my wife and I have had some challenges with both our vehicles this year. The repair company we had been using since moving here two years ago had tried to "trick" me twice and we knew we had to switch in April. From day 1 working with Ron and the team at Wilhelm we just felt comfortable. They make you feel like family when you walk in the door. They are honest and quite capable. They have repaired a rear main seal, front pump tranny seal, installed a brand new tranny and a number of other smaller jobs for us since May. We do not care who you are using right now, you need to begin using Wilhelm! If we could give 10 stars we wouild. Thank you Wilhelm!!!

5

I have an older car but I am always confident if I take my car in for service, Wilhelm will explain any issues to me and not try to up-sell any unnecessary work. It's nice to work with professionals.

5

Took my car in for the engine cutting out. Great customer service included friendly personal, very quick turn around and fair prices. I haven't been this pleased with a shop in years! Highly recommend this auto repair shop.

5

My 87 year old dad's car was dead in the Sprouts parking lot. He called Wilhelm and they sent 2 guys over to jump it. They followed him to the shop and in 20 minutes he was out the door with a new battery. Now that's customer service at it's best!

5

I was extremely pleased with my service. Amar (I hope I spelled the name right) was my service agent and he made me feel as though I was getting the right service for my truck. He was knowledgeable, friendly, and professional. Although I think I may have spent more than if I had gone elsewhere, I didn't have to wait long and I am very happy with the service.

5

I'm lumping my two visits into one review. First appointment was an oil change on my 2014 Mustang. Great customer service, price and was out in less than an hour. The staff was very informative and pleasant. When I got home and reviewed my "checklist" I noticed that my spare tire had even been checked. Thank you! I hadn't even thought of that. My second visit was a walk-in. I stopped by a business next door to have the air in my tires checked and was treated poorly. So I drove next door to Wilhelm and asked if they could help me. The receptionist remembered me and was very courteous. My tires were checked and had air put in as they were a bit low. All of the staff has treated me wonderful. Thank you again! I know my car is in good hands - : )

5

I was on vacation with my family when my starter and A/C went out. They had me back up and running the next day. When I returned to IL a couple months later the A/C went out again and Wilhelm paid my dealer in IL for the service. I've never experienced such a wonderful company who guarantees their work in such a hassle free way - thank you Wilhelm Automotive! We are thinking or re-locating to AZ and I will certainly be a regular customer.

5

Very simple.. Honesty, that is what I found and with that comes trust... The hole group from the front desk, the mechanics and the polite young man Justin who shuttles customers back and forth, makes for an easy 5 star rating. Thank you Don & Cody